All Systems Operational

Uptime over the past 90 days. View historical uptime.
Peer-to-peer / Broadcast Texting Services Operational
SMS / MMS Message Delivery Operational
Texting Caller ID (Search/Provisioning) Operational
10DLC Phone Number Activations Operational
Split List By Carrier Operational
Delivery Receipts / Reporting Operational
IVR Services Operational
IVR Delivery Operational
IVR Caller ID (Search/Provisioning) Operational
API Services Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Management Portal Uptime
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Response Time
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Nov 5, 2026

No incidents reported today.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

MMS - Plum - T-mobile
Resolved - This incident has been resolved.
Nov 3, 20:23 EST
Identified - We have identified a large delay on T-mobile when sending on the Plum route for MMS.

SMS is not affected, and all messages sent on Slate are being delivered normally.
Nov 3, 14:02 EST
Investigating - We are seeing reports across the board from aggregators that 10DLC MMS messages are likely to have some delay today.

While this continues, we recommend two things:

Send early. If you have time-sensitive MMS programs scheduled for today, start them as early as you can so they have time to finish delivering before your cutoff.

Turn off “Auto-Retire If Shadowbanning Is Detected” on your Plum MMS schedules. This setting watches carrier response rates to spot shadowbanning. When delivery is slow, replies come in late too, so the response rate can look low even when nothing is being blocked. That can make the system rotate or retire healthy messages and domains when it doesn’t need to. You can turn it back on once we post that delivery is back to normal.
Nov 3, 10:55 EST
[Plum] - Delivery receipt issue, 11/2 - impacting reports
Resolved - The results have been fixed.
Nov 3, 10:02 EST
Investigating - We identified an issue where the delivery receipts from Plum were delayed yesterday. Messages were being delivered as expected, verified by response rates. In a late wave, we received 'Undelivered' delivery receipts from the vendor in error.

We're working to fix the data so the reports are accurate.
Nov 3, 09:46 EST

Nov 2, 2026

[Plum] - T-Mobile MMS Delays
Resolved - This incident has been resolved.
Nov 2, 23:06 EST
Identified - We're still seeing T-mobile MMS delays on Plum.

The delay appears to be about an hour. Downstream vendors are aware and working with the carrier.
Nov 2, 19:32 EST
Update - We are seeing T-mobile messages delayed for the Plum route (MMS). We will update the incident as we see recovery, or have more information.
Nov 2, 17:31 EST
Investigating - We are seeing a small delay in MMS delivery for AT&T, on the plum route. While it's not a major delay, it is causing some of the response rate notifications/actions to trigger.
Nov 2, 12:32 EST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Route Plum - MMS Delivery Issues
Resolved - This incident has been resolved.
Oct 27, 16:27 EDT
Investigating - We have received a notification that there is an issue with delivery & delivery receipts.

We'll update the incident as we get more information, or a resolution.
Oct 27, 14:40 EDT
List Uploads Delayed
Resolved - This incident has been resolved.
Oct 27, 13:19 EDT
Identified - We’re seeing unusually high list upload volume, which has created a processing backlog. Uploaded lists may take up to 30 minutes to finish processing. No uploads have been lost, and no action is needed on your part.

We’re monitoring the queue and expect it to clear shortly. We don’t expect this to recur.
Oct 27, 13:02 EDT
Delivery Delays to AT&T
Resolved - AT&T looks to be back to normal. We'll re-open the incident if we see issues return.
Oct 27, 12:04 EDT
Investigating - We're experiencing delays with messages being delivered to AT&T. This appears to be an AT&T issue, and is not route-specific. We're seeing this reported by multiple aggregators.
Oct 27, 11:27 EDT

Oct 26, 2026

Slate message delivery partial outage
Resolved - This incident has been resolved.
Oct 26, 10:35 EDT
Identified - The Slate route is seeing a temporary outage and messages may fail to send. We have been in contact with the downstream vendor and they expect it to be resolved soon.
Oct 26, 10:05 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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